Effective Date: January 21, 2025 Alkonost Team DOO (“we”, “us”, or “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, share, and store information when you interact with our games (including Code Alkonost), website, and any associated services. 1. What Information We Collect a) Information you provide directly: Your email address when you contact us or sign up for our newsletter Any messages, feedback, or support requests you send us b) Information we collect automatically: IP address and approximate geolocation Device type, operating system, and unique device identifiers Gameplay and usage statistics (e.g., session length, player actions) Crash reports and technical performance data c) Information from third-party platforms: If you access our games via third-party platforms (such as Steam or the Epic Games Store), they may share anonymous or aggregated data with us, in accordance with their own privacy policies. 2. How We Use Your Information We use your data to: Deliver and improve our games and services Provide user support and respond to inquiries Send updates and promotional content if you have opted in Analyze player behavior to improve game design and performance Comply with legal obligations 3. Sharing Your Information We do not sell or rent your personal data to third parties. We may share limited data with: Trusted service providers who assist us with analytics, hosting, and communication, under strict confidentiality agreements Regulatory or legal authorities, if required to comply with legal obligations or protect our rights 4. Data Retention We retain personal data only as long as necessary to: Fulfill the purposes outlined in this policy Comply with legal or regulatory obligations Maintain support records and internal analytics Anonymous gameplay data may be retained indefinitely for statistical and design purposes. If you request deletion, we will anonymize or permanently delete your personal data within 30 days unless a longer retention period is legally required. 5. Your Rights If you are based in the EU or another region with data protection laws, you have the right to: Request access to your personal data Request correction or deletion of your data Withdraw your consent at any time (where applicable) Object to or restrict data processing File a complaint with a data protection authority To exercise these rights, contact us at: codealkonost@gmail.com 6. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is entirely secure, and you use our services at your own risk. 7. International Data Transfers If you are located outside of Serbia, your data may be transferred to and processed in Serbia or other countries where our partners operate. In such cases, we ensure adequate safeguards are in place to comply with applicable laws. 8. Children’s Privacy Our games and services are not intended for children under the age of 13 (or 16 in the EU). We do not knowingly collect data from children. If you believe a child has submitted personal information, please contact us and we will delete it promptly. 9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised effective date. You are encouraged to review this policy regularly. 10. Contact Information Alkonost Team DOO Niš, Serbia Company Registration Number: 22020609 VAT ID: 114416714 Email: codealkonost@gmail.com
